Contact Us
Before you send anything
If you are in difficulty with gambling, the contact form is not the right place to look for help — it is a way to reach this website's editorial team, not a support service. Stop here and go instead to the responsible-gambling resources listed on this site, or to the help organisations named in our responsible-gambling policy. Those pages will put you in touch with people trained to assist you, and they will keep what you tell them confidential. That is where a reader in trouble should turn, and no message sent through this form will reach them.
This form is for questions about the reviews and ratings published on this website — nothing else.
How the team reads your message
The editorial team reads and replies in English, so write your message in that language. Messages in other languages may still be read, but a reply can only be guaranteed in English. Keep the message brief and to the point; a short, clearly worded question will get a useful answer faster than a long account of your circumstances.
What never belongs in the form
This form travels over the ordinary internet, and no ordinary contact form can protect sensitive data the way a secure payment page can. For that reason, never send any of the following through it:
- passwords, login details or security answers for any account
- credit card numbers, bank account numbers or any financial detail
- scans or photos of identity documents, passports or licences
- anything a fraudster could use to impersonate you
The team will never ask you for this material through the form, and no legitimate request requires you to send it. If any reply does ask for such details, treat it as a red flag and do not respond. Verification, when it is needed at all, happens through the operator's own secure systems, never through a website contact page.
What a message can and cannot do
Sending a message here starts a conversation with the editorial team; it does not open a complaint file with any casino operator, and it does not start a withdrawal, a dispute or a refund. If your issue concerns a specific casino account, a payment or a bonus, contact the operator directly through the channels listed on their own site — this website has no power to act on your behalf, and no promise made in a reply to this form binds any third party.
The team reads every message, but a reply may take as long as necessary. Do not send the same question twice; that only slows the queue. If your matter is urgent, the responsible-gambling pages are again the correct route, because they connect you to people whose job it is to respond without delay.